Stop Putting Process Over People – Apparently, I am not alone in my observations about customer service.
Millennials Want Work to be Chill and Cool – Though it may go against your grain, leaders must treat millenials as if they were a protected class.
Why Selling Is More Difficult Now – Selling is not enough, being a trusted resource is everything.
Win at Workplace Conflict – This happens to us all. Some good ideas to keep in mind to keep a lid things.