Friday Faves – 5.30.14

a flag thumbs upA lot of field work this week and for the forseeable future.  But,  I did keep up with my reading and found some noteworthy posts.

Enjoy them!

Stop Putting Process Over People – Apparently, I am not alone in my observations about customer service.

Millennials Want Work to be Chill and Cool – Though it may go against your grain, leaders must treat millenials as if they were a protected class.

 Why Selling Is More Difficult Now – Selling is not enough, being a trusted resource is everything.

 Are You Expecting Too Much? – Important reminder about process in closing.  You may want to reread my 2011 post Anatomy of a Close

Win at Workplace Conflict – This happens to us all.  Some good ideas to keep in mind to keep a lid things.

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